top of page

Custom Designs + Proofs

  • ​ALL ORDERS INCLUDE CUSTOM DESIGN AT NO ADDITIONAL COST. CLIENT-PROVIDED ARTWORK MAY ALSO BE USED.

​

  • TWO MINOR ILLUSTRATION REVISIONS ARE INCLUDED WITH ALL ORDERS.

    • ADDITIONAL REVISIONS INCUR A $5 REVISION FEE, AND REDRAWS A $10 FEE.

Production Timeline

  • PRODUCTION CAN TAKE ANYWHERE FROM 1.5-4 WEEKS FOLLOWING FINAL PROOF APPROVAL. LARGER ORDER QUANTITIES, PEAK EVENT SEASONS, VENDOR STOCK, AND SHIPPING CARRIER DELAYS MAY IMPACT TURNAROUND TIMES. SHIPPING TIME IS NOT INCLUDED IN PRODUCTION ESTIMATES.

​

  • MATCHBOXES REQUIRE EXTENDED PRODUCTION AND TRANSIT TIMES AND MUST SHIP VIA SURFACE TRANSPORT ONLY. EXPEDITED SHIPPING IS NOT AVAILABLE FOR THESE.

​

  • IF YOU HAVE A SPECIFIC EVENT, TRAVEL, OR "NEED-BY" DATE, THAT MUST BE COMMUNICATED AT THE TIME OF ORDERING. ORDERS ARE SCHEDULED BASED ON THE INFO PROVIDED.

​

  • EMPRINTED CANNOT GUARANTEE ACCOMMODATION OF DEADLINES THAT WERE NOT DISCLOSED PRIOR TO PRODUCTION.

​

  • ONCE YOUR ORDER IS IN PRODUCTION, UPDATES WILL BE PROVIDED AS THEY BECOME AVAILABLE. PLEASE ALLOW THE FULL ESTIMATED PRODUCTION TIMELINE TO PASS BEFORE REQUESTING A STATUS UPDATE. 

Payment Terms

  • FULL PAYMENT IS REQUIRED BEFORE DESIGN WORK AND PRODUCTION CAN BEGIN.

​

  • ORDERS WILL NOT SHIP UNTIL THE SEPARATE SHIPPING REQUEST HAS BEEN FULFILLED.

Refunds + Cancellations

  • DUE TO THE CUSTOM NATURE OF ALL PRODUCTS:

    • ORDERS CANNOT BE CANCELED, REFUNDED, OR MODIFIED ONCE APPROVED AND SUBMITTED TO PRODUCTION.​

​

  • ANY ORDER CONCERNS MUST BE REPORTED WITHIN 48 HOURS OF DELIVERY.

Shipping

  • SHIPPING COSTS ARE CALCULATED SEPARATELY UNLESS OTHERWISE STATED.

​

  • SHIPPING AND DELIVERY TIMELINES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED UNLESS OTHERWISE NOTES. ONCE AN ORDER HAS SHIPPED, EMPRINTED IS NOT RESPONSIBLE FOR CARRIER DELAYS, LOST PACKAGES, TRANSIT INTERRUPTIONS, DELIVERY EXCEPTIONS, WEATHER DELAYS, OR OTHER SHIPPING-RELATED ISSUES OUTSIDE OF OUR CONTROL.

​

  • ONCE A PACKAGE HAS BEEN ACCEPTED BY THE CARRIER, SENDERS AND RECIPIENTS HAVE ACCESS TO THE SAME TRACKING INFO. PLEASE CONTACT THE CARRIER DIRECTLY REGARDING TRANSIT UPDATES, DELIVERY ISSUES, OR SHIPPING-RELATED REQUESTS.

​

  • MINOR VARIATIONS, LIGHT SURFACE WEAR, HANDLING MARKS, AND SLIGHT IMPERFECTIONS MAY OCCUR DURING SHIPPING AND BULK PRODUCTION AND ARE NOT CONSIDERED DEFECTS. ​

    • THIS IS ESPECIALLY COMMON WITH MATTE, FROSTED, ​NEOPRENE, AND SOFT-TOUCH MATERIALS WHICH MAY NATURALLY SHOW SURFACE ABRASION OR HANDLING MARKS MORE EASILY THAN OTHER MATERIALS.

Color Variation Disclaimer

DIGITAL PROOFS ARE VIEWED ON BACKLIT SCREENS (RGB) WHILE FINAL PRODUCTS ARE PRINTING USING CMYK INKS ON PHYSICAL MATERIALS. BECAUSE OF THIS, SLIGHT COLOR VARIATION BETWEEN DIGITAL PROOFS AND FINAL PRINTED PRODUCTS IS NORMAL AND EXPECTED.

​

COLOR APPEARANCE MAY ALSO DIFFER DEPENDING ON:

  • MATERIAL TYPE

  • INK ABSORPTION

  • LIGHTING CONDITIONS

  • PRINT METHOD

  • INDIVIDUAL SCREEN/DEVICE SETTINGS

​

EXACT COLOR MATCHING ACROSS DIFFERENT SUBSTRATES CANNOT BE GUARANTEED. BY APPROVING YOUR PROOF, YOU ACKNOWLEDGE AND ACCEPT THE POTENTIAL FOR MINOR COLOR VARIATION IN THE FINAL PRODUCT. 

Print Detail  Disclaimer

DESIGNS CONTAINING VERY FINE LINES, INTRICATE DETAILS, OR DELICATE ARTWORK MAY EXPERIENCE SLIGHT VARIATIONS IN PRINT CLARITY DEPENDING ON THE PRODUCT, MATERIAL, AND PRINTING METHOD USED.

​

MINOR SOFTENING, SHIFTING, OR BREAKS IN DELICATE ARTWORK MAY OCCUR AND ARE CONSIDERED NORMAL PRODUCTION VARIATION.

bottom of page